Terms of Service

1. Acceptance of terms

• •By creating a ClawPOS account or using any ClawPOS service, you agree to be bound by these Terms of Service and our Privacy Policy.
• •If you are accepting on behalf of a company or other legal entity, you represent that you have authority to bind that entity.
• •If you do not agree to these terms, do not use the service.

2. The ClawPOS service

• •ClawPOS provides cloud-based point-of-sale software, including AI agent functionality, inventory management, reporting, and third-party integrations.
• •We reserve the right to modify, suspend, or discontinue any part of the service at any time with reasonable notice.
• •We may release updates, patches, and new features without prior notice. Material changes to functionality will be communicated via the changelog.

3. Account and access

• •You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
• •You must notify us immediately at security@clawpos.com if you suspect unauthorised access to your account.
• •Accounts may not be shared, transferred, or resold without prior written consent from ClawPOS.
• •You must be at least 18 years old and legally able to enter contracts in your jurisdiction to create an account.

4. Subscription and billing

• •Paid plans are billed in advance on a monthly or annual cycle. All prices are exclusive of VAT unless stated otherwise.
• •Annual subscriptions are non-refundable except where required by applicable law.
• •We may increase prices with 30 days written notice. Continued use after the notice period constitutes acceptance.
• •If payment fails, we will attempt to retry for 7 days before suspending access. Data is retained for 90 days after suspension.
• •You may cancel your subscription at any time from the account settings. Access continues until the end of the billing period.

5. AI agents and autonomous actions

• •ClawPOS's AI agents take actions on your behalf (e.g., placing supplier orders, sending customer communications) within guardrails you configure.
• •You are responsible for configuring agent guardrails appropriately for your business. ClawPOS is not liable for actions taken by agents within your configured limits.
• •High-value or high-risk actions (as configured by you) are routed to an approval queue and not executed autonomously.
• •You must review and acknowledge agent actions periodically as required by your plan.

6. Customer data

• •You retain ownership of all customer and business data you upload or generate through ClawPOS.
• •You grant ClawPOS a limited licence to process your data for the purpose of providing the service.
• •You are responsible for ensuring you have the lawful basis to collect and process your customers' personal data through ClawPOS.
• •ClawPOS acts as a data processor on your behalf. A Data Processing Agreement (DPA) is available on request.

7. Acceptable use

• •You must not use ClawPOS for any unlawful purpose or in violation of any applicable law or regulation.
• •You must not attempt to reverse engineer, decompile, or extract the source code of the ClawPOS platform.
• •Automated scraping, crawling, or bulk data extraction from the ClawPOS interface is prohibited without our written consent.
• •You must not use ClawPOS to process transactions for prohibited goods or services as defined in our Acceptable Use Policy.

8. Limitation of liability

• •To the maximum extent permitted by law, ClawPOS's aggregate liability for any claim arising from these terms or your use of the service is limited to the fees paid by you in the 12 months preceding the claim.
• •ClawPOS is not liable for indirect, incidental, special, or consequential damages, including loss of profits, data, or business opportunity.
• •Nothing in these terms limits liability for fraud, death, or personal injury caused by negligence.

9. Intellectual property

• •ClawPOS and all associated software, design, and documentation are the intellectual property of ClawPOS Ltd.
• •You may not copy, modify, distribute, or create derivative works based on the ClawPOS platform without our written permission.
• •Any feedback or suggestions you provide may be used by ClawPOS without restriction or compensation.

10. Governing law

• •These terms are governed by and construed in accordance with the laws of England and Wales.
• •Any dispute arising under these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
• •If any provision of these terms is held to be unenforceable, the remaining provisions remain in full force.

Contact our legal team at legal@clawpos.com.